Notre page FAQ

Frequently Asked Questions

What are the delivery times?
Delivery generally takes 7 to 15 business days depending on your location in France and Europe.

Can I return a product?
Yes, we accept returns within 15 days of receipt. The product must be in its original condition.

How do I initiate a return?
Contact us via our Contact page with your order number and we will guide you.

How can I track my order?
A confirmation email with a tracking link is sent to you as soon as your order is shipped.

Can I modify or cancel my order?
Contact us quickly via the Contact page. We will do our best if the order has not yet been shipped.

Are your products suitable for all animals?
Our range is designed specifically for dogs and cats, with products adapted to each species.

Are the materials safe for my pet?
Yes, all our products are selected for their quality and safety for your companions.